Posts Tagged ‘Customer Service’

34: Will Facebook Buy Him Out? with Richard Smullen

Richard Smullen

My guest today started his first business at the young age of Seven! Richard Smullen must be one of those guys that doesn’t sleep because he runs a global private equity investment fund, a leading online video and attention measurement platform and a revolutionary messaging app company all at the same time! One of his previous…

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31: Building 5 Multi Million Dollar Businesses (with hugs) with Jay Baer

Jay Baer

My guest today is a serial entrepreneur who has started not one but .. five multi-million dollar businesses from scratch! Jay Baer is the founder of Convince & Convert and adviser to more than 700 companies, including Caterpillar, Nike, The United Nations and 32 of the FORTUNE 500 Jay is also the host of the social…

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21: How to provide great Customer Service and build Brand Loyalty with Tema Frank

Customer Service with Tema Frank

Are your customers happy? We live in an ‘abundance of choice’  generation where loyalty must be earned. In this episode I pick the brains of Tema Frank to find out how to improve customer service and increase client retention rates. In 2001 Tema founded one of the world’s first remote usability testing companies called Web…

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